• Decisions are regularly made without the benefit of the best knowledge available in-house;

• Knowledge is not re-used or shared, and staff either continually ‘re-invent the wheel’ or duplicate the efforts of others elsewhere in the organisation;

• People are overwhelmed with information that detracts from — rather than adds to — their ability to do their job.

The good news is that organisations with strong knowledge management practices are more likely to be profitable, have a greater market share, perform better than before they introduced knowledge management, be more flexible in dealing with change (and especially in dealing with crises), have better workplace morale, and develop innovative products than organisations without such practices. Drawing on the authors’ extensive experience, this book identifies the secret to successful knowledge management and how to get started.

Carl Davidson and Dr. Philip Voss are the co-founders and directors of No Doubt Research, a research strategy and knowledge management consulting company based at Massey University’s e-centre, Auckland, New Zealand. Carl and Philip have been involved in the knowledge economy all their professional lives, mixing careers as researchers, consultants, academics and authors. They teach knowledge management in Executive Education and MBA courses and at conferences and seminars.